Last updated: March 23, 2026
By accessing, browsing, or using the Chrogenix platform at chrogenix.com (the "Service"), operated by Keysoft, LLC ("Keysoft", "Chrogenix," "we," "us," or "our"), you agree to be bound by these Terms of Service (these "Terms"), our Privacy Policy, and all applicable laws and regulations. If you do not agree to all of these Terms, you must not access or use the Service. We reserve the right to modify these Terms at any time by posting the revised version on this page. Your continued use of the Service following the posting of changes constitutes your binding acceptance of those changes. It is your responsibility to review these Terms periodically.
Chrogenix provides a platform for creating, managing, and preserving AI-powered digital avatars. Users upload personal content — including writings, voice recordings, photographs, video, and biographical information — which our system processes using third-party artificial intelligence services to build a conversational avatar that reflects their personality, values, and memories. The Service also includes features for sharing avatars with trusted contacts, access code visitors, and designated executors.
You must be at least 18 years of age to use the Service. By creating an account, you represent and warrant that: (a) you are at least 18 years old; (b) you have the legal capacity to enter into a binding agreement; (c) all information you provide during registration and use of the Service is truthful, accurate, and complete; and (d) you will maintain the accuracy of such information. We reserve the right to verify your eligibility and to refuse service to anyone at our sole discretion.
4.1 Account Credentials. You are responsible for maintaining the confidentiality of your account credentials, including your password and multi-factor authentication (MFA) codes. You are fully responsible for all activities that occur under your account, whether or not authorized by you.
4.2 MFA Requirement. All accounts are required to enroll in multi-factor authentication (TOTP-based) after initial login. You are responsible for maintaining access to your authenticator application.
4.3 Session Security. For your protection, sessions automatically expire after 30 minutes of inactivity or after 24 hours from login, whichever occurs first. Certain sensitive actions — including account deletion, payment and subscription changes, and executor management — require you to re-confirm your password before proceeding.
4.4 Unauthorized Access. You agree to notify us immediately at support@chrogenix.com of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.
4.5 Account Suspension. We reserve the right to suspend or terminate any account that we reasonably believe violates these Terms, has been compromised, or poses a risk to the Service or other users, without prior notice and without liability.
5.1 Consent to Receive Emails. By creating a Chrogenix account, you expressly consent to receive electronic communications from us, including: transactional emails (account confirmations, password resets, security alerts, payment receipts, new visitor notifications, account status changes), and marketing and promotional emails (product updates, feature announcements, tips, newsletters, and promotional offers).
5.2 Transactional Emails. You cannot opt out of transactional emails while your account is active, as these are necessary for the operation and security of the Service.
5.3 Marketing Opt-Out. You may opt out of marketing and promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting support@chrogenix.com. Opt-out requests will be processed within 10 business days.
6.1 Your Content. You retain all ownership rights to the content you upload to the Service ("User Content"). By uploading User Content, you grant Chrogenix a limited, non-exclusive, worldwide, royalty-free, sublicensable license to use, process, store, reproduce, modify, and transmit your User Content solely for the purpose of providing and improving the Service. This includes transmitting your content to our third-party service partners for processing. This license terminates when you delete your content or account, subject to any backup retention periods described in our Privacy Policy.
6.2 Content Representations. You represent and warrant that: (a) you own or have obtained all necessary rights, licenses, and permissions to upload your User Content; (b) your User Content does not infringe or violate the intellectual property rights, privacy rights, publicity rights, or any other rights of any third party; (c) your User Content does not contain defamatory, obscene, or unlawful material; and (d) if your User Content includes the voice, likeness, or personal information of any person other than yourself, you have obtained their written consent.
6.3 AI-Generated Responses. You acknowledge and agree that avatar responses are generated by third-party AI models using your User Content as context. AI-generated responses are probabilistic outputs that may contain inaccuracies, hallucinations, or statements that do not reflect your actual views, personality, or intentions. Chrogenix does not review, edit, endorse, or guarantee the accuracy of AI-generated responses.
You agree not to use the Service to:
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.
8.1 Plans. The Service offers multiple subscription tiers (Starter, Standard, Premium, Legacy Vault, Perpetual), each with different features, storage limits, message limits, and pricing. Current plan details are available on our pricing page and in Settings.
8.2 Recurring Billing. Paid subscriptions (Standard, Premium, Legacy Vault) are billed monthly on a recurring basis through our payment processing partner. By subscribing, you authorize Chrogenix to charge your payment method on file at the beginning of each billing cycle. The Perpetual plan is a one-time payment.
8.3 Price Changes. We reserve the right to change subscription prices at any time. Price changes for existing subscribers will take effect at the beginning of the next billing cycle following 30 days' written notice.
8.4 Cancellation. You may cancel your subscription at any time through Settings or the billing management portal. Upon cancellation, you will retain access to paid features until the end of your current billing period, after which your account will be downgraded to the free Starter plan.
8.5 Refund Policy. All subscription payments are non-refundable except as required by applicable law. The Perpetual plan one-time payment is non-refundable. Chat credit packs ($4.99) are non-refundable once purchased. If you believe a charge was made in error, contact support@chrogenix.com within 30 days.
8.6 Failed Payments & Grace Period. If your payment method fails, you will be notified via email and will have a 14-day grace period to update your payment information. During this period, you retain access to your current tier. If payment is not resolved within 14 days, your account will be automatically downgraded to the Starter plan, and you may lose access to premium features and be locked from uploading if you exceed the Starter storage limit.
Each subscription plan includes a specific storage allocation. If you exceed your plan's storage limit (due to a downgrade or grace period expiration), you will be locked from uploading new files until you delete existing files to return within the limit or upgrade your plan. Your existing files will not be deleted automatically due to a storage overage — they are preserved until you choose to delete them or your account is permanently deleted.
10.1 Access Codes. If your subscription plan includes access code sharing, you receive a unique access code (CHX-XXXX-XXXX-XXXX-XXXX) that allows third parties to chat with your avatar without creating a Chrogenix account. You are solely responsible for the distribution and security of your access code.
10.2 Visitor Data. When a visitor uses your access code, their provided name, email address, and chat messages are stored in our system and visible to you on the Sharing page. By sharing your access code, you acknowledge that visitor interactions will be processed through the same AI systems as your own messages.
10.3 Visitor Blocking. You can block individual visitors from the Sharing page. Blocked visitors will receive a generic denial message and will not be informed that they have been specifically blocked. Blocking is reversible.
10.4 Visitor Notifications. When a new visitor first chats with your avatar, you will receive an email notification. You are responsible for reviewing visitor activity and taking action (blocking or regenerating your access code) if you detect unauthorized use.
When you invite a trusted contact to chat with your avatar, you authorize Chrogenix to share your avatar's AI-generated responses — which are based on your uploaded personal content — with that individual. You are responsible for ensuring that the people you invite are individuals you trust with access to your personal information as represented by your avatar. Chrogenix is not liable for any consequences arising from a trusted contact's interactions with your avatar.
12.1 Executor Designation. Legacy Vault and Perpetual subscribers may designate an executor — a trusted individual who will manage their avatar after their death. You represent that you have the authority to make this designation and that you have informed your executor of their role.
12.2 Posthumous Preferences. You may configure preferences for how your avatar is handled after your death (executor-controlled, family-only, public access, or deletion). We will make commercially reasonable efforts to honor these preferences, but you acknowledge that: (a) verification of death may require time and documentation; (b) applicable laws may override your preferences; (c) executor decisions may supersede your original settings; and (d) we cannot guarantee uninterrupted service in perpetuity.
12.3 Death Certificate Review. Transition to the Perpetual plan via death certificate is subject to administrative review and approval. Chrogenix reserves the right to request additional documentation and to reject submissions that do not meet our verification requirements.
13.1 Voluntary Deletion. You may delete your account at any time from Settings. Upon initiating deletion, your account enters a 7-day soft-delete recovery period during which you may restore it by logging back in or using the recovery link sent to your email. After 7 days, all data associated with your account is permanently and irreversibly deleted, including profile data, uploaded files, chat history, voice clones, avatar configuration, and authentication credentials.
13.2 Termination by Chrogenix. We may suspend or terminate your account at any time, with or without cause or notice, if we reasonably believe you have violated these Terms or engaged in conduct harmful to the Service, other users, or Chrogenix. In the event of termination for cause, you will not be entitled to any refund of prepaid fees.
13.3 Effect of Termination. Upon termination or deletion of your account, your license to use the Service immediately terminates. Sections 6 (Content Ownership), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 17 (Dispute Resolution), and 18 (Governing Law) survive termination.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHROGENIX EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
YOU ACKNOWLEDGE THAT YOUR DIGITAL AVATAR IS AN AI-GENERATED APPROXIMATION AND NOT A FAITHFUL REPRODUCTION OF YOU. YOU USE THE SERVICE AT YOUR OWN RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM CHROGENIX OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CHROGENIX, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY OF THE FOLLOWING, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY:
IN NO EVENT SHALL CHROGENIX'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNTS YOU HAVE ACTUALLY PAID TO CHROGENIX IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD). THIS LIMITATION APPLIES REGARDLESS OF WHETHER CHROGENIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Chrogenix, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your User Content, including any claim that your User Content infringes or violates the rights of any third party; (c) your violation of these Terms; (d) your violation of any applicable law or regulation; (e) any interactions between your avatar and third parties (including trusted contacts, access code visitors, and executors); (f) your distribution of your access code; and (g) any dispute between you and a third party arising from the Service.
17.1 Informal Resolution. Before filing any formal dispute, you agree to first contact us at support@chrogenix.com and attempt to resolve the dispute informally for at least 30 days.
17.2 Binding Arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in the State of Georgia. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
17.3 Class Action Waiver. YOU AND CHROGENIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
17.4 Exceptions. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
17.5 Opt-Out. You may opt out of the arbitration and class action waiver provisions by sending written notice to support@chrogenix.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in the State of Georgia.
These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of laws principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the State of Georgia.
The Service, including its design, code, features, logos, trademarks, and documentation, is the exclusive property of Keysoft, LLC and is protected by United States and international intellectual property laws. These Terms grant you no right, title, or interest in the Service except for the limited right to use it in accordance with these Terms. All rights not expressly granted are reserved by Chrogenix.
Chrogenix shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet outages, third-party service provider failures, cyberattacks, or labor disputes.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chrogenix with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Chrogenix regarding the Service.
The failure of Chrogenix to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Chrogenix.
You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, without the prior written consent of Chrogenix. Chrogenix may assign its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
If you have questions about these Terms, contact us at:
Keysoft, LLC
Email: support@chrogenix.com